Help Desk Representative

The Details

Oklahoma Public School Resource Center

Oklahoma City, OK
Posted on:
August 4, 2020
Job Type:
Full Time

Job Description

About the Oklahoma Public School Resource Center (OPSRC)

The OPSRC is a non-profit dedicated to improving all public schools throughout Oklahoma.  In an effort to relieve the administrative burden on public schools, the Center provides technical services in the following areas: Finance, Technology, Legal, Teaching and Learning, and Communications.  Additionally, the Center works to foster collaboration in the public education community by articulating collaborative reform strategies and advocating for policies that help strengthen public schools in Oklahoma. 


OPSRC has partnered with the Oklahoma Virtual Charter School Board and Edmentum online learning platform to provide help desk services for the LearnAnywhereOK website. The help desk staff will answer all inquiries and provide resources to callers.


Job Description

The OPSRC Help Desk staff person will answer all incoming questions and manage requests related to the LearnAnywhereOK website. 


Primary Job Responsibilities

  • Assists users by answering questions and providing support in a timely manner.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff. 
  • Records data required to analyze problems and track to final solution.   
  • Prepares and presents reports related to IT problems and help desk activity for management review and action. 
  • Performs other related duties as assigned.


Key Abilities and Attributes

  • Must be detail oriented, extremely organized, and have exceptional written and oral communication skills.  
  • Proficient in Microsoft Office Suite or related software. Willingness to learn new software platforms.
  • Excellent interpersonal skills.
  • Ability to explain information in understandable language to nontechnical callers and staff members. 


Minimum Qualifications

  • Data processing experience requested but not required. 

Salary and Benefits

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included.


Work Environment

The OPSRC headquarters is located in Oklahoma City at 309 NW 13th Street in a two-story structure and has no elevator.  

Physical Demands

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must have visual acuity to read and input data. 
  • Must be able to manually operate and use a computer. 
  • Must be able to clearly hear and understand telephone conversations. 
  • Must be able to speak and communicate clearly.


The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

 

Equal Opportunity Employer

To provide equal employment and advancement opportunities to all individuals, employment decisions at OPSRC will be based on merit, qualifications, and abilities.  OPSRC does not discriminate in hiring, promotion, or any other aspect of your employment on the basis of race, color, religion, gender, age, national origin, physical or mental disability, marital status, sexual orientation, or any other characteristic protected by law.